Nikolas Pilavakis, Adam Jenkins, Nadin Kokciyan, Kami Vaniea (University of Edinburgh)

When people identify potential malicious phishing emails one option they have is to contact a help desk to report it and receive guidance. While there is a great deal of effort put into helping people identify such emails and to encourage users to report them, there is relatively little understanding of what people say or ask when contacting a help desk about such emails. In this work, we qualitatively analyze a random sample of 270 help desk phishing tickets collected across nine months. We find that when reporting or asking about phishing emails, users often discuss evidence they have observed or gathered, potential impacts they have identified, actions they have or have not taken, and questions they have. Some users also provide clear arguments both about why the email really is phishing and why the organization needs to take action about it.

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What Makes Phishing Simulation Campaigns (Un)Acceptable? A Vignette Experiment

Jasmin Schwab (German Aerospace Center (DLR)), Alexander Nussbaum (University of the Bundeswehr Munich), Anastasia Sergeeva (University of Luxembourg), Florian Alt (University of the Bundeswehr Munich and Ludwig Maximilian University of Munich), and Verena Distler (Aalto University)

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Work in Progress: On the In-Accuracy and Influence of...

Maximilian Golla, Jan Rimkus (Ruhr University Bochum); Adam J. Aviv (United States Naval Academy); Markus Dürmuth (Ruhr University Bochum)

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The Walls Have Ears: Gauging Security Awareness in a...

Gokul Jayakrishnan, Vijayanand Banahatti, Sachin Lodha (TCS Research Tata Consultancy Services Ltd.)

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Do Privacy Labels Answer Users' Privacy Questions?

Shikun Zhang, Norman Sadeh (Carnegie Mellon University)

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