Nikolas Pilavakis, Adam Jenkins, Nadin Kokciyan, Kami Vaniea (University of Edinburgh)

When people identify potential malicious phishing emails one option they have is to contact a help desk to report it and receive guidance. While there is a great deal of effort put into helping people identify such emails and to encourage users to report them, there is relatively little understanding of what people say or ask when contacting a help desk about such emails. In this work, we qualitatively analyze a random sample of 270 help desk phishing tickets collected across nine months. We find that when reporting or asking about phishing emails, users often discuss evidence they have observed or gathered, potential impacts they have identified, actions they have or have not taken, and questions they have. Some users also provide clear arguments both about why the email really is phishing and why the organization needs to take action about it.

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The Vulnerabilities Less Exploited: Cyberattacks on End-of-Life Satellites

Frank Lee and Gregory Falco (Johns Hopkins University) Presenter: Frank Lee

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Adryana Hutchinson (The George Washington University), Jinwei Tang (Clark University), Adam Aviv (The George Washington University), Peter Story (Clark University)

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Drew Walsh, Kevin Conklin (Deloitte)

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Tian Dong (Shanghai Jiao Tong University), Shaofeng Li (Shanghai Jiao Tong University), Guoxing Chen (Shanghai Jiao Tong University), Minhui Xue (CSIRO's Data61), Haojin Zhu (Shanghai Jiao Tong University), Zhen Liu (Shanghai Jiao Tong University)

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